COFOLA International 2022. Current Challenges of Resolution of International (Cross-Border) Disputes
KapitolaResolving Cross-Border Consumer Disputes: The Digital Experience in China
Rok vydání: 2022https://doi.org/10.5817/CZ.MUNI.P280-0231-2022-14
Abstrakt
The surge of e-commerce has significantly changed the landscape of consumers’ purchasing behaviour in the past twenty years or so around the world. Together with the integration of sophisticated technological infrastructures, e.g., digital platforms for online shopping, has indeed accelerated the emergence of cross-border disputes by the fast-growing number of online transactions. Online consumption is particularly prevalent in China as its development of e-commerce has skyrocketed in the past decades across industries, and lately driven by the outbreak of the COVID-19. According to the latest statistics provided by the China Internet Network Information Center (CNNIC), the user size of online shopping alone accounts for 842 million (as of December 2021). Quantitatively, with the sharp increase in the online transactions being concluded, it is anticipated that the number of disputes related to cross-border consumer transactions may also rise in one way or another. As far as the dispute resolution mechanisms are concerned, some argued that potential lockdown or the imposition of travel restrictions may disrupt the effectiveness of filing a case against a party; whereas others may be reluctant to file a lawsuit with the court due to the tedious legal procedures that one may think it would take when a case involves cross-border disputes, which is normally complex in nature.
Klíčová slova
Chinese Internet Court; Consumer Association; Cross-Border Online Disputes; Digitalisation.
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