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    <pre style="white-space:pre-line"><code>4.6     Social acceptance



               Generally, the problem with social acceptance/rejection is driven by psychological, social and

               economic factors. According to Davison (2012) three steps are crucial to gaining public support
               for a WtE project. First, the project must be situated within a bigger picture by explaining national

               policy with a clear goal and predictable setting and giving people time to adapt to changes. The

               next step is to engage the local community and support them with all necessary information and
               to involve them in the planning process in order to address their needs. Stressing community

               benefits  such  as  employment  opportunities  can  be  key.  Thirdly,  an  open  dialogue  must  be

               established  amongst  all  parties  concerned,  wherein  their  interests  can  be  presented  and

               compromises achieved.
                       Firstly, national policy should be introduced and explained to citizens, offering them a clear

               image of the situation where change is needed. As mentioned under section 4.2 above, the first

               national initiatives in Austria in this area started at the end of the 1980s and gradually introduced

               changes in the waste management system. Citizens were thereby convinced of the importance of
               reducing the amount of generated waste and fulfilling the potential of creating energy from waste

               at the same time. Moreover, the history of the Lower Austria region had a positive impact on social

               acceptance. Industrial plants have a long history in the region, beginning with coal in the early

               20th century and continuing with chemical plants and oil refineries for the aircraft industry during
               the interwar period (Alfons 2018). As regards Zwentendorg, to be assured of local citizens’ support

                                          13
               a  consultative  referendum   was  organized  in  June  1997  before  the  environmental  impact
               assessment procedure and technical planning started. Voter turnout was 72%, and the result was

               that  74%  of  voters  expressed  agreement  with  the  decision  to  build  the  plant  (EVN  2010,
               Niederösterreichische Landesregierung Stabstelle Öffentlichkeitsarbeit und Pressedienst 2004).

                       Secondly, the important role of community engagement and education is also confirmed

               in the case of Zwentendorf. The main benefit for Zwentendorf and the surrounding area was the

               promise of qualified jobs for locals. As a result of this project, 75 new jobs were created on site


               13  This particular kind of referendum was non-binding. Without the binding function, the referendum serves as an orientation
               aid for politics. Nevertheless, according to the statistics, no legislator in Austria has yet ignored the result of a referendum
               (Martinovsky 2012).
               Project co-funded by the European Union
                                                                                                           63</code></pre>
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